Outsourced IT support
Outsourced IT Support for European Businesses
Keep your applications, cloud and data running without hiring. A senior-led team in India, working to European hours, on a fixed monthly cost. AWS certified. GDPR aware. No lock-in.
What the retainer includes
24/7 monitoring and alerting
We see problems before your users report them.
Bug fixes and small enhancements
A steady flow of fixes and improvements every sprint.
Patching, updates and upgrades
Dependencies, security patches and version upgrades stay current.
Release and deployment management
Safe, repeatable releases with rollback built in.
Cloud and cost management
AWS certified engineers keeping your infrastructure fast and lean.
Documented runbooks and handover
Everything we learn stays with you. No lock-in.
Questions buyers ask us
What is outsourced IT support?
Outsourced IT support means a specialist partner takes responsibility for keeping your software and infrastructure running instead of you hiring an in-house team. At Skillorix that covers monitoring, bug fixes, updates, releases, cloud management and user support under one fixed monthly retainer.
Which IT services can be outsourced?
Application support and maintenance, cloud and DevOps management, business intelligence and reporting, AI and workflow automation, QA and testing, and second or third line technical support. Most European clients start with application support, then add cloud or data work.
Why outsource IT support instead of hiring?
A single mid-level in-house engineer in Western Europe costs far more per year than a full support retainer, and one person cannot cover holidays, illness or out-of-hours incidents. Outsourcing gives you a senior team, continuous coverage and no notice periods or recruitment risk.
How much does outsourced IT support cost?
Skillorix works on fixed monthly retainers scoped to your stack, ticket volume and response times. You get a written plan with the scope, response targets and price before anything starts, so there are no hourly surprises.
How do you handle GDPR and data protection?
We work GDPR aware by default: least-privilege access, named engineers, signed DPAs, EU data residency where your stack requires it, and no unnecessary copying of production data. Access is logged and revoked at the end of an engagement.
How quickly can you take over support of an existing system?
Typically two to four weeks. We run a short discovery on your codebase, infrastructure and runbooks, agree response targets, shadow your current team, then take primary ownership. Legacy systems with no documentation take longer and we say so upfront.
Do you work as a white-label partner for agencies?
Yes. We deliver under your brand, inside your process and tools, so your clients only ever see your team. Agencies and consultancies use us for overflow capacity, specialist subcontracting and joint delivery partnerships.